Cloud PBX Features

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Auto Attendant Menus (IVRs)


  • Help direct your incoming calls to the right location using voice response menus
  • Upload your own HD recordings MP3/WAV
  • Record/update greeting directly using phone
  • Instant Text To Speech professional conversion

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3-Way Calling


  • Use your SIP phone's CONF button to add 2nd caller to your existing call
  • Connect local and remote parties
  • JOIN callers and leave their conversation intact when no longer wanting to participate

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Conference Rooms


  • Host your own conference bridge
  • Include as many callers are you have extensions in your account
  • Host large conferences with burstable lines

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Ring Groups


  • Add multiple users to a single call route
  • Add multiple devices to a single call route
  • Mix and match users and devices
  • Use simultaneous or sequential ring styles

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Call Hold


  • Place any call on hold using your SIP phone's HOLD button
  • Place multiple calls on hold on different lines keys on your multi-line SIP phone
  • Use user's specific Music

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Call Transfer Attended


  • Use the TRANSFER button on your SIP phone to transfer a call to another extension or even to an external number
  • Add programmed fast transfer keys per extension

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Call Transfer Blind


  • Quickly transfer calls using the fast ``blind`` method without waiting to talk to the callee who is receiving the call
  • Use programmed keys for faster and frequent transfers

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Local Extensions


  • Call between local extensions for free
  • Extensions can be in the same office
  • Extensions can also be in different offices

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Do-not-Disturb


  • Use your SIP phone's DND button to block calls and send them directly to voicemail or other destinations you define
  • Use our server-side DND feature code

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Caller-ID Name&Number


  • Control your own local, public and emergency caller ID names and numbers
  • Adjustable by SIP device, user and by account

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Music On Hold Basic


  • By default, callers listen to HD classical music while on hold
  • Included music is royalty free

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Custom


  • Upload custom HD recordings to play to your callers while they're on hold
  • Upload high quality MP3 files
  • Record special messages for your callers

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Call Parking


  • Using the included feature code, transfer your caller in any parking lot number
  • Once in a parking lot, pickup the caller from any other SIP phone in your account

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Presence & Busy Lamp


  • Use your SIP phone's programmable buttons to ``watch`` is you co-workers' SIP phones are busy, idle or ringing
  • Use BLF keys as transfer and speed dial keys

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Presence for Call Parking


  • Individual call parking lots can also me monitored for presence, just like another staff member's SIP device.
  • Add parking lots to your SIP phone BLF keys

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Find-Me Follow-Me


  • Enabled call forwarding to your mobile phone to work in tandem with your SIP phone
  • Accept calls on whichever device you have next to you

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Voicemail


  • Voicemail boxes can be added for each extension
  • Voicemail boxes can be shared between multiple staff and SIP phones

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Visual Voicemail


  • Login to the web user portal and review each of you voicemail messages
  • Search the list of messages
  • See date and time of each message

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Voicemail to Email


  • By default, voicemails messages are send to your users' email addresses
  • The recording is provided as an MP3 file
  • Date, time and caller ID are included

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Faxing Send & Receive


  • Faxing over VoIP using the T.38 standard is fully supported in Cloud PBX
  • Receive faxes
  • Send faxes

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Fax to Email


  • By default, faxes are send to your users' email addresses
  • Faxes are provided as PDF files
  • Date, time and caller ID are included

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Time of Day Routing


  • Route your calls to match specific time-of-day, day-of-week or date
  • Mix and match time patterns for flexible call routing for closed and opened hours

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Hot Desking


  • Allow your SIP phones to ``float`` between staff members
  • Staff can sit at any desk and login to the local available phone and their extension follows

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Directory Dial-by-Name


  • Add staff members to the directory and allow callers to search by dialling by first name and last name
  • Selectively omit specific staff members

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Sequential Ringing


  • Using Ring Groups, you can adjust any callers to sequentially ring multiple users or SIP phone

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Simultaneous Ringing


  • Using Ring Groups, you can adjust any callers to simultaneously ring multiple users or SIP phones

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Call Parking Call Hold


  • Call parking allows you to place calls On Hold in a Parking Lot
  • Parking Lot calls can be retrieved from any other device in your account

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Shared Line Appearance


  • Shared Line Appearance allows multiple SIP phones to see incoming calls and selectively retrieve calls as they ring
  • Programmable keys allow for call pickup

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Multi Offices & Home Offices


  • Register SIP phones from any of your offices all while using the same account
  • Take your SIP phones with you while you travel

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Local Languages


  • Set a local default language for audio prompts for callers and your staff
  • Change the system feedback language on a per number and per extension basis

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Call History Searching


  • All calls are logged under each staff members individual web portal page
  • Administrators can review the master logs
  • Logs are searchable

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Call Recording & Archiving


  • Calls can be selectively recorded on a per number and per extension basis
  • Recordings are emailed to an admin verified email address with an MP3 attachment

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Remote Call Pickup


  • Allow staff to assist answering of calls ringing on other SIP phones
  • Help distribute callers to backup staff during peak busy times

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Multiple Devices


  • Staff may connect multiple devices under a single user account
  • Add a SIP phone at the main office and another at the phone office

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Dynamic JSON Apps


  • Work with our developers to create custom call routing and feedback to match your specific business processes
  • Use the popular JSON data format

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External WebHooks API


  • Work with our developers to integrate with your customer's CRM or reporting tools